Communication That Counts: Navigating Challenging Clinical Conversations for Rehab Professionals

This event is informational only and does not offer CE Credit or a certificate of completion. Attendance will not be tracked or verified.

Rehabilitation professionals are expected to deliver excellent clinical outcomes while navigating treatment refusals, complicated family dynamics, high service expectations, and complex interdisciplinary communication. This lunch and learn equips PTs, OTs, and SLPs with practical, evidence-informed language and frameworks for turning challenging conversations into opportunities for collaboration, trust-building, realistic goal setting, and improved patient-centered care.

Delivery Format: Synchronous, Live interactive webinar to be attended online on a specific date/time

Highlights

• Apply evidence-informed communication strategies to respond professionally to patient refusals, family concerns,unrealistic expectations, and emotionally charged interactions while preserving therapeutic rapport.
• Strengthen customer-service skills across the interdisciplinary team by using collaborative language, shared decision-making, motivational interviewing principles, and clear boundaries to improve patient, family, and interprofessional engagement.